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Benchmarking National Tourism Organisations and Agencies: Understanding Best Performance

Benchmarking National Tourism Organisations and Agencies: Understanding Best Performance
This book examines comparative performance and best practice in tourism, national tourism organisations/administrations. It compares qualitative and quantitative data in order to ascertain best performance. Analysis is contained in detail for nine countries considered of comparable merit: Australia, Canada, France, Ireland, The Netherlands, New Zealand, South Africa, Spain and the UK. Each country is examined and analysed in the following key areas: Travel and Tourism Performance, Organisation of Tourism, The NTO Structure, Role, Staffing and Offices, Resources and Funding as well as providing case studies of good practice. The book includes methodology of the research and provides discussion and comment of main roles and success formula in comparable NTOs. 7 Useful, up-to-date and practical guide to governments' involvement in tourism over the past decade or more. 7 Brings insight from both the academic and practitioner markets.



Forrester Research - Forrester Research is an independent technology and market research company that provides its clients with advice about technology's impact on business and consumers.

Industry or market research - Industry or market research is the acquisition of corporate intelligence on a broad range of issues including:

Small Business Innovative Research - The Small Business Innovative Research (or SBIR) program is a U.S.

SMART (grant scheme) - SMART was the acronym of a discretionary business grant scheme - the Small firms' Merit Award for Research and Technology - run by the UK Department of Trade and Industry for a number of years in the 1980s and 1990s. The award was made to companies winning an annual competition (orgainsed regionally) based on a judgement of the technical and market viability of research or technology development proposals; in essence the award represented seed-corn funding for innovative developments that had some market ...



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